This Privacy Policy describes how your personal data is collected, used, processed, and retained when you visit or make a purchase from www.cuddlepethome.com (the “Website”). We are committed to managing personal data systematically and professionally in strict accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, the European Union General Data Protection Regulation (EU GDPR), and applicable United States federal and state privacy statutes.
1. Data Controller
For the purposes of applicable data protection legislation, the Data Controller responsible for the processing of your personal information is the Website infrastructure accessible via:
Domain: www.cuddlepethome.com
Postal Contact: 280 Cooden Drive, Bexhill-On-Sea, East Sussex, England, TN39 3AB
Email Liaison: pet@cuddlepethome.com
2. Information We Collect
When you interact with the Website, we gather specific categories of information necessary to fulfil your orders and maintain operational functionality:
Identity & Contact Data: Includes your first name, last name, shipping address, billing address, email address, and telephone number. This information is provided directly by you during the checkout sequence.
Device & Usage Data: Includes your IP address, browser type, operating system, and data collected via standard cookies regarding how you navigate the Website.
3. Purpose of Processing and Lawful Basis
We process your personal information under the following lawful grounds:
Contractual Necessity: To process, package, and dispatch orders placed by you, and to manage operational correspondence regarding your purchase.
Legal Obligation: To satisfy statutory accounting, taxation, and regulatory reporting mandates in the United Kingdom, Europe, and the United States.
Legitimate Interests: To maintain the structural functionality of the Website, monitor operational performance, and handle customer care inquiries.
4. Third-Party Data Disclosures & Payment Processing
To facilitate standard commercial transactions, we transfer specific portions of your data to trusted service providers who assist our operations.
Payment Processing via Stripe
All financial transactions executed on this Website are managed directly by our payment processing partner, Stripe.
When you initiate a checkout sequence, your billing details and financial credentials are submitted directly to Stripe’s infrastructure.
Stripe acts as an independent Data Controller regarding your transactional credentials. The processing of such financial data is governed exclusively by Stripe’s own privacy documentation.
The Website does not store, log, or have access to your full payment card numbers or sensitive financial authentication codes.
Logistics and Administration
Your name, telephone number, and shipping address are shared with international postal and courier organisations strictly to facilitate the physical transport and delivery of your purchased pet bedding items.
5. Data Retention Horizon
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including the satisfaction of any legal, accounting, or standard reporting mandates.
Financial and Transactional Records: In accordance with United Kingdom tax laws (HMRC guidelines) and parallel European and United States commercial frameworks, data related to purchases, invoicing, and tax obligations will be retained for a mandatory period of six (6) calendar years plus the current fiscal year.
Standard Correspondence Data: General enquiries, support emails, and messages submitted to our team are retained for up to two (2) years following the conclusion of the dialogue to ensure continuity of service should follow-up inquiries arise.
Anonymised Data: Analytical tracking data that does not contain identifiable personal parameters may be maintained continuously to evaluate historical website traffic patterns.
Once the retention period expires, your data is permanently removed or securely obfuscated from our administrative systems.
6. International Data Transfers
As our operations serve customers across the United Kingdom, the European Union, and the United States, your personal data may be transferred across international borders. When data is transferred from the UK or EU to jurisdictions outside the European Economic Area (EEA), we rely on recognized legal mechanisms, including Standard Contractual Clauses (SCCs), to maintain consistent standards of data handling.
7. Data Protection Protocols
We implement proportionate administrative, operational, and electronic measures aligned with standard commercial practices to protect your data against accidental loss, unauthorized access, or disclosure. While no electronic transfer or standard storage protocol can be described as entirely immune from external interference, we continuously utilize updated encryption standards during data transmission to maintain structural integrity.
8. Your Legal Rights
Depending on your geographical location (such as the United Kingdom, the European Union, or specific states within the United States like California), you possess specific legal entitlements concerning your personal data. These rights include:
The Right of Access: The right to request copies of the personal data we hold about you.
The Right to Rectification: The right to request the correction of inaccurate or incomplete information.
The Right to Erasure: The right to request the deletion of your personal data, subject to statutory retention obligations (e.g., tax records).
The Right to Restrict Processing: The right to limit how your data is utilised under specific conditions.
To exercise any of these rights, please submit a formal request via email to pet@cuddlepethome.com. We evaluate all incoming requests systematically and respond within the statutory timeframes required by your jurisdiction.
9. Updates to This Policy
We reserve the right to modify this Privacy Policy periodically to reflect changes in our operational routines or shifting regulatory frameworks. Any revisions will be published directly on this page with an updated revision date.
10. Contact Information
For detailed inquiries concerning our data handling practices or to communicate with our data management representative, please contact:
Mailing Address: 280 Cooden Drive, Bexhill-On-Sea, East Sussex, England, TN39 3AB
Telephone Support: +447904370622
Electronic Mailbox:pet@cuddlepethome.com
